Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Response Guarantee

  • Our technical assistance Department is present 24/7 to respond to all of your service demands. Every ticket you send to us is going to be solved within up to sixty minutes. If your problem demands assistance from an admin, we’ll forward the ticket to the technician in charge and will let you know that the case will soon be resolved.

  • Top quality support service
  • Professional Client Assist Service

  • We will be on line for you 24x7 to offer information and technical support and to help you with any difficulty that you could possibly run into whilst dealing with your virtual server. We can assist you with all installed in advance apps, plus your Operating System, server administration panel (based on the VPS type) and the Web Site Control Panel created solely by our company.

  • Intuitive help center
  • A Descriptive Help Zone

  • Each part of the Web Site Control Panel that is offered gratis with your VPS features an integrated collection of articles. One can find an array of in–depth how–to articles and a choice of step–by–step video tutorials that display all the fundamental site control responsibilities. You can view them by pressing the Help or Video buttons in the upper right side of each Control Panel section.