Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
Every help request you send to us will be replied to within maximum sixty minutes. If your ticket or email needs further assistance from a system administrator, we will timely forward it and leave a note to notify you that your case is being examined. If you take advantage of our Managed Services package, all of the server management tasks included there will be carried out at a time that is suitable for you.
A Premium Technical Support Service
Should you require any help with the Web Site Control Panel or with any of the apps that we have installed on the server on your behalf, you can get in touch with the tech support team at any moment through the ticketing system. Besides, in case you need assistance administering your dedicated server, you can make use of our Managed Services package, which includes Operating System updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and restarting procedures, backup hard disk drive space, etcetera.
An Intuitive Help Area
Each dedicated web hosting plan includes our charge–free Web Site Control Panel, which offers an elaborate knowledge base and a set of how–to video tutorials. Whenever you need assistance with the Web Site Control Panel, just push the Help or Videos buttons located in the upper right corner.