Customer Support Channels
A 1–hour Response Guarantee
Our client assistance staff is qualified to efficiently attend to all cloud plans clients’ issues and help requests. Through our ticket system, you’ll be able to fill in your request and a support team member will likely go back to to you in less than maximum 60 minutes. Realistically, practice indicates that the typical resolution time period is 20 minutes.
A Top–quality Support Service
You could write to us 24x7x365 with any query you possibly have in connection with our services. We’ve got consultants present continuously to supply solutions at any time when necessary. You can utilize the ticketing system or drop a message at any moment, alternatively you can pick up the telephone or use the live chat during business hours.
An Intuitive Help Section
VIRTUAL EXPRESSION has integrated a substantial practical knowledge base into the Control Panel as a way to have practical step by step directions anytime. Each area of the Control Panel features its own contextual support area featuring a variety of how–to content articles. We have also made video lessons to give you a more effective idea of exactly how to execute any presented job.