24/7 Customer Support in Cloud Hosting
All of our cloud plans offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our services before you make a purchase or you're a current customer and you have a question or a problem, you're able to contact us anytime, which includes weekends and holidays. We have multiple channels to contact us - several phone lines around the world for your convenience plus live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical issues or any issues that need extra time to research and fix. Unlike a number of other web hosting service providers, our trouble tickets have a guaranteed maximum reply time of just 1 hour, so regardless of what your trouble is, it'll be resolved on time and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated hosting plans that we provide feature 24/7 customer and tech support, which means that regardless of what issue you experience, you can get in touch with us and we'll give you a hand at once. The guaranteed response time for each e-mail message or support ticket that you open from your Hepsia web hosting Control Panel is just one hour; the actual response time rarely is more than twenty minutes. In addition, we provide telephone support with multiple local numbers globally and a live chat, so that you're able to contact us and get more info about our services even if you don't have an account yet. We can help you with nearly any question or a problem you may have - payment methods, plan specifications, email setup, web hosting account settings, and so on. If you use our services, you will never encounter a situation where you should wait for a day or two to get an issue resolved like you'll have to do with numerous other suppliers.
24/7 Customer Support in VPS Servers
Every single VPS server plan that we offer comes with 24/7 customer and technical support, therefore in case you experience any problem with the pre-installed software on your machine or you have any pre-sales or general questions, you're able to get in touch with us anytime, even weekends and holidays. For your convenience, we provide different ways of communication - phone support with a couple of local numbers around the world, live chat, e-mail messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems as it is much easier to monitor what is going on. The maximum warranted response time for all of the emails and tickets is 60 minutes, yet it rarely takes that long to receive help. In case you add the Managed Services upgrade that we offer, our administrators can also help you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we supply come with 24/7 support through numerous methods of communication and with a one-hour max answer time guarantee. When you want to learn more about the plans or you have some general or billing questions, you will be able to call one of the local numbers that we have internationally or you could use our live chat support and consult with a live representative. For solely tech problems that need assistance from a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an e-mail message, since these channels are more appropriate to keep track of a particular issue. The answer time for them rarely is more than half an hour, therefore you can forget about having to wait for a whole day in order to get help. Our support service is available for all the server-related matters, including the pre-installed software. In the event that you want support for third-party applications, you may consider ordering the Managed Services upgrade that we offer with all the packages.